Uptown makes your shopping experience complete by providing a host of facilities and services to ensure your shopping experience is enjoyable.


Uptown ATM's can be found in the following locations:

Level A near Nene Chicken.

Level E near Beach House, and Queen Street Mall Ramp.

Shopping with Kids

Lost Child Wrist Bands

Keep your little explorer safe with an Uptown child identification band. The free identification wrist bands for children ensure your child is quickly found should they ever wander off. Child identification bands are available free of charge from the Customer Service Desk on Level Q.

Pram Hire

Uptown offers complimentary stroller hire, for children under 1 year. This service is free of charge, however current photographic ID must be provided.

Parents Room

The Uptown Parents Room is conveniently located on Level 2, near Daiso.


Uptown Parking is located beneath Uptown and is open 24 hours a day. To view Uptown Parking details, rates and online booking discounts click here. Parents with Pram parking is also available at Uptown Parking. Parents with prams parking bays are located on Green Level, P1. For more information please contact the Uptown Parking team on (07) 3229 1699.

Tourist Information

Please visit the Customer Service Desk, located on Level Q to receive information about the centre, city information, what’s on and public transport.

Multi-lingual Staff

The Customer Service team is here to help! The Customer Service Supervisor is multi-lingual, fluent in Mandarin and Taiwanese, along with a basic understanding of Japanese and Korean. If you need assistance with location, maps, stores please visit our Customer Service Desk.

Currency Exchange

Uptown has two currency exchange facilities available.

Travel Money Oz is located on Queen Street Mall and can assist with foreign exchange, pre-paid currency cards and international payment service.

Travelex is located on Queen Street Mall next to EzyMart and Jo Mercer.

Free Wi-Fi

Simply connect your wireless device to "FREE Shopping Centre WiFi" to enjoy the Free Wi-Fi. Click here for more information about connecting to the Free Wi-Fi.

Stroller and Wheelchair Hire

Uptown also offers complimentary wheelchair and stroller hire for all customers. The service is free of charge, however current photographic ID must be provided at the Customer Service Desk. Please note, the stroller hire is for children under 12 months only.

Brisbane Visitor Information and Booking Centre

Whether it's tour and accommodation bookings, events and entertainment information, brochures and maps, or general tourist advice you need for Brisbane, the Brisbane Visitor Information and Booking Centre has it covered.

The Regent, 167 Queen Street Mall, Queen St, Brisbane
P: 07 3006 6290

Open daily
Monday to Thursday – 9am-5:30pm
Friday – 9am-7pm
Saturday – 9am-5pm
Sunday – 10am-5pm


Taxis – Uptown is found at the top end of the Queen Street Mall. If travelling in by taxi, you will want to be dropped off on Elizabeth Street just past the Treasury Casino. Furthermore, the nearest taxi rank is located on George Street, near the Treasury Casino.

Bus Interchange- the Brisbane City Council bus services pass through the underground bus interchange which has direct lift access into Uptown. For more information about the bus terminals please contact the Customer Service Desk on (07) 3223 6900. Alternatively you can visit http://translink.com.au/ for more information regarding bus times.

Customer Service Desk

The Uptown Customer Service Desk is located on Level Q, near Lift 8 & 9. Our friendly staff are available to assist you with a range of services including gift card purchases, store enquiries, directions, lost property and general centre information.

The Customer Service Desk can be contacted on (07) 3223 6917 and is open during the centre opening hours. Click here to view centre opening hours.

Disabled Toilets

Toilets providing access for the mobility impaired can be found on Levels E, 1, 2 & 3.

Other toilets are conveniently located on Levels A, E, 1, 2 & 3.

Parents Room

Conveniently located on Level 2 of Uptown, near Daiso.

Storage Lockers

Baggage storage lockers are located on Level A near KFC and Bus Platform 1 and Level Q next to Grace Brow Bar.

The lockers are generous in size they are large enough to fit a backpack or large bag (380 High X 380 Wide X 590 Deep).

Prices start from only $8 for an hour, $10 for 4 hours or $12 for 24 hours.

Customers can open their assigned locker unlimited times during your hire period & lockers can be rented for up to 7 days.

The service is proudly provided by Rent A Locker.

Disabled & Parents Parking

For your convenience, disabled and parents bays are located on Level P1.

For more information about Parking, click here.

Justice of the Peace (JP)

Uptown Justice of the Peace services are available weekdays from 10:30am - 2pm daily.

To visit, proceed to Level 2 and their offices are located directly outside lifts 8 & 9, next to DVD King.

If your matter is urgent, contact 1300 301 147 or click here.